Six services.
One standard.
Everything we do is run out of one dispatch, managed by named supervisors, and measured by the same published SLAs. Pick the service — the standard is the same.
Jump to what
you need.
Six services, listed in the order we most commonly deploy them. Each entry below is detailed further down this page with scope, deliverables, SLA, and what's included in the proposal.
Armed Officers
Licensed Class-B armed officers for high-risk posts, cash-handling, and executive sites.
Unarmed Officers
Concierge, front-desk, multifamily, and access-control presence with full documentation.
Mobile Patrol
GPS-tracked randomized patrols, scheduled rounds, and after-hours exterior checks.
Alarm Response
Licensed officer dispatched on alarm signal with signed report — 12-minute median.
Event Security
Corporate, entertainment, and venue security with credentialing and crowd-flow planning.
Executive Protection
Close-protection details, advance work, and secure transport for principals and families.
When presence alone
isn't enough.
State-licensed armed security officers registered under our TN agency license for sites where deterrence matters and response time is measured in seconds, not minutes. Range-qualified quarterly. Body-cam equipped. Radio-tethered to dispatch. Every armed officer we deploy can articulate why they drew the weapon — before they draw it.
What the post looks like
An armed officer at a Shield of Steel post arrives thirty minutes before the shift, completes a written equipment check, reviews the post order with the outgoing officer, and takes the post in full uniform with a visible Class-B licence, charged body cam, charged radio, and current DAR template. No exceptions, ever.
We staff armed posts for cash-handling operations, medical facilities with open emergency departments, executive residences, high-value retail, and sites with a documented, articulable threat. We will not arm a post for optics. If an unarmed officer or patrol is the right tool, we'll say so in the proposal and quote it that way.
What's included
- Licensed officerTN-registered armed · annual firearm requalification · use-of-force training
- Visible credentialsPhoto ID with licence number · dispatch verification line on reverse
- Duty loadoutSidearm · taser · OC · radio · body cam · tourniquet kit · first aid
- Daily Activity ReportTime-stamped · supervisor-reviewed · client portal before 9 AM
- Supervisor visitsMinimum three unscheduled visits per week · signed
- Use-of-force reviewAny incident reviewed by COO within 24 hours · full report
The front line
is the front desk.
Unarmed, uniformed officers for concierge, access control, multifamily, corporate campus, and front-of-house security. The uniform is pressed. The DAR gets written. The camera works. Your visitors see a professional — not someone passing time between shifts.
Scope & deployment
Our unarmed program is the bulk of the company — a hundred-plus standing posts across Tennessee, staffed with hospitality-trained officers who know the difference between running a lobby and guarding a warehouse, and behave accordingly. We match officers to the site, not the other way around.
Every unarmed post gets the same backbone as our armed work: a named primary, a named secondary, a regional float, a supervisor who answers their cell. The difference is the loadout, not the standard.
Post types we staff
- Concierge / LobbyClass-A office tower · mixed-use residential · hospital front-of-house
- MultifamilyLuxury high-rise · garden-style property · gated community
- Access controlGatehouse · loading dock · vendor check-in · construction site
- Roving interiorWarehouse · logistics hub · light industrial · manufacturing floor
- School / campusPrivate K-12 · charter · university satellite · assisted living
- Retail / mallClass-A retail · hospitality · restaurant group · nightlife perimeter
Randomized rounds.
Timestamped proof.
Marked patrol vehicles on GPS-tracked randomized rounds across your site. Every stop, every door-check, every light-out entry is logged with a timestamp and delivered to you the same morning. If we didn't document it, we didn't bill for it.
How it works
Mobile patrol sits between a standing post and alarm response. You get 3–12 unannounced visits per night on a randomized schedule — same quantity every month, never the same timing — with each visit geo-stamped, exterior-photographed, and scored for anything out of the ordinary.
The randomization matters. If patrol hits the same three windows every night, every would-be intruder figures it out inside a week. Our dispatch algorithm spreads hits across the shift envelope so there's no predictable gap — and the report shows exactly when we were there.
What you get each morning
- Route reportPer-site map · every stop geo-stamped · total time on site
- Exterior photographsAll entry points · dumpster area · vehicle compound · loading bay
- Anomaly logLights out · doors ajar · vehicles present · visitors encountered
- Incident escalationsAnything warranting follow-up flagged within the hour
- Monthly auditAggregate on-site minutes · randomization heatmap · trend notes
From signal
to secured site —
12 minutes.
We take the call from your monitoring company, dispatch a licensed officer, secure the site, and deliver a signed incident report to your inbox before you wake up. We publish the SLA — and we credit every miss.
The 4-stage protocol
Every alarm response runs through the same four stages — acknowledge, dispatch, arrive, secure — and every stage is timestamped by Memphis dispatch. The full log goes to you the following morning along with photographs and officer statement.
Response comes from the nearest marked patrol vehicle on our active fleet. If the closest unit can't respond inside nine minutes, dispatch escalates to the regional supervisor's personal vehicle — and that still happens before median. Our 2025 statewide median from signal-received to officer-on-scene is 9 min 48 sec.
What happens on scene
- Perimeter sweepAll entry points checked · exterior photographs time-stamped
- Interior clearIf keys on file · full interior sweep with body cam recording
- LiaisonIf PD / FD responds · our officer coordinates until release
- Securing actionBoarding · locksmith call · waiting for client · as contracted
- Incident reportSigned by responding officer · delivered before 9 AM
- SLA creditIf we missed median · account credited automatically
One-time posts.
Same standard.
Corporate offsites, private functions, entertainment events, venue seasons, and high-profile one-offs. We do advance walks, credentialing, crowd-flow planning, and the event itself — with supervisors on-scene, not calling it in from a van. If the event is worth running, it's worth a written plan.
What we run
Our events team handles single-night details up to multi-day venue seasons. Minimum scope starts with a written event-security plan, licensed officers on-scene, a dedicated supervisor, and a post-event debrief. No event is too small for the plan; no event is too big for the roster — we have pulled fifty-officer details out of the regional bench inside 72 hours.
Engagement model
- Advance workSite walk · ingress / egress · vehicle plan · credentialing protocol
- Written event planPost map · radio plan · medical plan · evac plan · reporting
- Officer assignmentsNamed officers · licences verified · uniform confirmed
- Command presenceSupervisor on-scene for every event of 6+ officers
- Post-event reportIncidents · timeline · headcount variance · recommendations
- Season contractsVenues · concert series · league play · recurring details
Quiet details
for loud lives.
Close-protection, residence security, advance work, and secure transport — for principals, families, and estates that need the work to be effective without being conspicuous. Run by former federal protective agents. The goal is that nobody in the room knows the detail is there.
Program scope
Our EP division is led by a retired US Secret Service protective-detail agent and staffed with former federal, military, and law-enforcement principals — every agent cleared through a multi-stage background vetting beyond our standard W-2 screening. Agents rotate on fixed schedules; principals get the same faces.
We engage on retainer (standing detail), project (travel, event, medical), or embedded (residential security with on-site accommodation). All engagements are documented under NDA; no client names appear in marketing, ever.
Typical engagements
- Standing detailResidential coverage · daily movement · family protection
- Travel detailAdvance work · secure transport · route alternates · hotel security
- Estate securityIntegrated technical + officer program · residence + grounds
- Event coveragePrincipal at public event · media-exposed appearances
- Threat responseActive threat · post-incident · protective order enforcement
- AdvisoryProgram review · agent training · threat-assessment report
Which service
fits your site?
Most clients end up on a mix — one standing post, one patrol route, plus monitored alarm response on weekends and holidays. Use the table as a starting point and we'll assemble the right combination in the proposal.
| Service | On-site officer | Typical response | Reporting | Starting at | Best for |
|---|---|---|---|---|---|
| 01 · Armed | Yes · continuous TN armed licensed | Immediate · on-post | DAR + UOF Daily | From $30 / hr | High-risk · cash · threat |
| 02 · Unarmed | Yes · continuous Hospitality-trained | Immediate · on-post | DAR + log Daily | From $25 / hr | Lobby · multifamily · access |
| 03 · Mobile Patrol | No · visits 3–12 per night | Next scheduled round | Route report Morning | From $195 / wk | Industrial · construction · vacant |
| 04 · Alarm Response | No · on signal only | < 12 min · median 2025 statewide | Incident report Same night | From $79 / mo | Monitored sites · after-hours |
| 05 · Event Security | Yes · event duration | Immediate · on-scene | Post-event debrief | From $35 / hr | One-time · venue season |
| 06 · Executive Protection | Yes · continuous Federal background | Immediate · integrated | Confidential Principal-facing | From $1,500 / day | Principals · families · estates |
Beyond the six.
Dedicated practice areas.
Three additional discipline pages for use-cases that deserve their own operating playbook — risk advisory, construction and industrial, and residential / HOA patrol. Same dispatch, same standards, site-specific post orders.
Risk Advisory
Written threat assessments, program reviews, and CPTED walk-throughs before a contract — and independently after.
Construction & Industrial
Jobsite security, laydown-yard watch, gate-keeping, and OSHA-aware sign-in enforcement for active projects.
Residential & HOA
Community patrol, gatehouse coverage, and board-liaison programs for HOAs, estates, and gated neighbourhoods.
Tell us the site.
We'll build the plan.
A senior officer will walk your property, meet your team, and deliver a signed written assessment within ten business days. No cost, no obligation, no pitch. Every proposal is line-itemed so you know exactly what you're paying for.