Organized retail crime (ORC)
Crews hitting multiple stores in one corridor in under 12 minutes. Requires officer coordination across tenants, not single-site coverage.
Retail & Shopping Centers
Loss prevention
without
the scare-off.
From big-box anchors to neighbourhood centres. Officers trained to deter theft, de-escalate conflict, and be the face customers feel safe around — not a barrier between them and your door.
180+
Retail posts statewide
anchored + standalone
42%
Shrinkage reduction
median · first 6 mo
2.4
Avg. incidents/mo
after 90 days on post
4.7/5
Client retention score
annual survey
01 / The Real Problem
What actually
goes wrong.
Every sector has its own failure modes — the incidents that repeat, the complaints that show up on every RFP. Here’s what we’ve learned watching retail sites across Tennessee since 1998.
Parking lot incidents
Lot assaults, vehicle break-ins, and vendor disputes after dark. Uniformed mobile patrol prevents 70% before they happen.
De-escalation vs. confrontation
Wrong officer turns a shoplift into a lawsuit. Our officers train on verbal de-escalation monthly and body-cam every interaction.
Loitering & nuisance
Ongoing loitering hurts foot traffic. Professional trespass handling with PD liaison keeps entryways clear without drama.
02 / What We Deploy
Six retail-specific
disciplines.
Generic guard companies offer the same six SKUs to every sector. We deploy retail-tuned services with training, SOPs, and post-orders built for the environment.
R·01
Uniformed floor officers
Visible presence at entryways, electronics, and high-shrink aisles. Body-cam equipped, customer-service trained.
R·02
Plain-clothes LP specialists
ORC-focused officers working alongside uniformed staff. Case-building for prosecutable apprehensions only.
R·03
Parking & perimeter patrol
Marked vehicle patrol of parking decks and lots, with randomized passes during peak and closing hours.
R·04
Closing & escort
Staff escort from store to vehicle, cash-room coverage during nightly close, alarm set verification.
R·05
Event & seasonal surge
Black Friday, holiday corridor, and grand-opening staffing with 72-hour scale-up capability.
R·06
Tenant-council coordination
For shopping centres: shared-cost officer programs with incident-data sharing across participating tenants.
03 / Compliance & Credentials
Paperwork that
passes audit.
Your contracts, certifications, and compliance obligations become ours. Here are the industry-specific credentials every retail officer carries before first shift.
LPC
Loss Prevention Certified
All retail officers complete Loss Prevention Foundation LPQualified coursework within 60 days of assignment.
CIT
Crisis Intervention Training
40-hour CIT for mental-health de-escalation — critical in big-box and mall environments.
ADA
ADA-aware interactions
Officers trained on disability-rights law, service-animal protocols, and accessible-interaction standards.
Body-cam
Body-cam policy & retention
Every officer interaction on the sales floor is recorded, retained 90 days, available to counsel within 24 hours of request.
04 / From the Log
Real incidents.
Real responses.
Redacted entries from the retail incident log. Site names, client names, and personal details removed. Times and outcomes are real.
14:02Incident · 01
Big-box anchor, east Memphis
ORC crew of 4 enters via garden centre, heads to electronics. Plain-clothes LP officer radios uniform at exit. Crew detained without pursuit, merchandise recovered, PD arrives 6 minutes later. No confrontation.
20:41Incident · 02
Neighbourhood centre, Cordova
Disturbance in parking lot between two tenants' customers. Mobile patrol officer arrives in 4 minutes, separates parties, takes statements, files incident report. No escalation, no PD call, no lawsuit.
22:18Incident · 03
Grocery anchor, Midtown
Subject returns after prior ban. Officer recognises from BOLO photo, calls PD, maintains visual without approach. Arrest made for criminal trespass before subject enters store.
05 / Frequently Asked
Retail questions,
answered.
The questions we’re asked most on retail RFPs, site walks, and scope-of-work calls — answered directly.
Q · 01Do your officers apprehend shoplifters?
Our policy is case-building, not apprehension. We build documented cases that prosecute successfully, rather than physical encounters that create liability for everyone. Exceptions for in-progress felonies only.
Q · 02Can you coordinate across multiple tenants in one centre?
Yes. Our shopping-centre programs operate a shared officer pool with a single incident-log system accessible to all participating tenants, typically funded via CAM allocation.
Q · 03Do you work during corridor-wide ORC events?
Yes. When a known crew is active in Memphis or Shelby County, we run surge coverage across all our retail posts with real-time BOLO distribution via officer radios.
06 / Where We Serve
Retail security,
by city.
Dedicated retail coverage across Tennessee. Each location combines the discipline you’re reading about here with local officers who know the area.
Retail · Nashville→
Retail
in Nashville
in Nashville
Local dispatch · specialized officers · same SLA
Retail · Memphis→
Retail
in Memphis
in Memphis
Local dispatch · specialized officers · same SLA
Retail · Knoxville→
Retail
in Knoxville
in Knoxville
Local dispatch · specialized officers · same SLA
Retail · Chattanooga→
Retail
in Chattanooga
in Chattanooga
Local dispatch · specialized officers · same SLA
Retail · Clarksville→
Retail
in Clarksville
in Clarksville
Local dispatch · specialized officers · same SLA
Retail · Murfreesboro→
Retail
in Murfreesboro
in Murfreesboro
Local dispatch · specialized officers · same SLA
Retail · Franklin→
Retail
in Franklin
in Franklin
Local dispatch · specialized officers · same SLA
Retail · Johnson City→
Retail
in Johnson City
in Johnson City
Local dispatch · specialized officers · same SLA
Retail · Jackson→
Retail
in Jackson
in Jackson
Local dispatch · specialized officers · same SLA
Retail · Hendersonville→
Retail
in Hendersonville
in Hendersonville
Local dispatch · specialized officers · same SLA
Retail · Bartlett→
Retail
in Bartlett
in Bartlett
Local dispatch · specialized officers · same SLA
Retail · Kingsport→
Retail
in Kingsport
in Kingsport
Local dispatch · specialized officers · same SLA
Retail · Smyrna→
Retail
in Smyrna
in Smyrna
Local dispatch · specialized officers · same SLA
Retail · Collierville→
Retail
in Collierville
in Collierville
Local dispatch · specialized officers · same SLA
Retail · Spring Hill→
Retail
in Spring Hill
in Spring Hill
Local dispatch · specialized officers · same SLA
Retail · Spring Hill→
Retail
in Spring Hill
in Spring Hill
Local dispatch · specialized officers · same SLA
Retail · Cleveland→
Retail
in Cleveland
in Cleveland
Local dispatch · specialized officers · same SLA
Retail · Brentwood→
Retail
in Brentwood
in Brentwood
Local dispatch · specialized officers · same SLA
Retail · Gallatin→
Retail
in Gallatin
in Gallatin
Local dispatch · specialized officers · same SLA
Retail · Columbia→
Retail
in Columbia
in Columbia
Local dispatch · specialized officers · same SLA
Retail · Germantown→
Retail
in Germantown
in Germantown
Local dispatch · specialized officers · same SLA
Retail · Jackson→
Retail
in Jackson
in Jackson
Local dispatch · specialized officers · same SLA
Retail · Gulfport→
Retail
in Gulfport
in Gulfport
Local dispatch · specialized officers · same SLA
Retail · Southaven→
Retail
in Southaven
in Southaven
Local dispatch · specialized officers · same SLA
Retail · Biloxi→
Retail
in Biloxi
in Biloxi
Local dispatch · specialized officers · same SLA
Retail · Hattiesburg→
Retail
in Hattiesburg
in Hattiesburg
Local dispatch · specialized officers · same SLA
Retail · Olive Branch→
Retail
in Olive Branch
in Olive Branch
Local dispatch · specialized officers · same SLA
Retail · Tupelo→
Retail
in Tupelo
in Tupelo
Local dispatch · specialized officers · same SLA
Retail · Meridian→
Retail
in Meridian
in Meridian
Local dispatch · specialized officers · same SLA
Retail · Greenville→
Retail
in Greenville
in Greenville
Local dispatch · specialized officers · same SLA
Retail · Madison→
Retail
in Madison
in Madison
Local dispatch · specialized officers · same SLA
Retail · Oxford→
Retail
in Oxford
in Oxford
Local dispatch · specialized officers · same SLA
Retail · Clinton→
Retail
in Clinton
in Clinton
Local dispatch · specialized officers · same SLA
Retail · Horn Lake→
Retail
in Horn Lake
in Horn Lake
Local dispatch · specialized officers · same SLA
Retail · Pearl→
Retail
in Pearl
in Pearl
Local dispatch · specialized officers · same SLA
Retail · Starkville→
Retail
in Starkville
in Starkville
Local dispatch · specialized officers · same SLA
Retail · Brandon→
Retail
in Brandon
in Brandon
Local dispatch · specialized officers · same SLA
Retail · Ridgeland→
Retail
in Ridgeland
in Ridgeland
Local dispatch · specialized officers · same SLA
Retail · Columbus→
Retail
in Columbus
in Columbus
Local dispatch · specialized officers · same SLA
Retail · Shelby County→
Retail
in Shelby County
in Shelby County
Local dispatch · specialized officers · same SLA
Retail · Davidson County→
Retail
in Davidson County
in Davidson County
Local dispatch · specialized officers · same SLA
Retail · Knox County→
Retail
in Knox County
in Knox County
Local dispatch · specialized officers · same SLA
Retail · Hamilton County→
Retail
in Hamilton County
in Hamilton County
Local dispatch · specialized officers · same SLA
Retail · Rutherford County→
Retail
in Rutherford County
in Rutherford County
Local dispatch · specialized officers · same SLA
Retail · Williamson County→
Retail
in Williamson County
in Williamson County
Local dispatch · specialized officers · same SLA
Retail · Montgomery County→
Retail
in Montgomery County
in Montgomery County
Local dispatch · specialized officers · same SLA
Retail · Sumner County→
Retail
in Sumner County
in Sumner County
Local dispatch · specialized officers · same SLA
Retail · Sullivan County→
Retail
in Sullivan County
in Sullivan County
Local dispatch · specialized officers · same SLA
Retail · Wilson County→
Retail
in Wilson County
in Wilson County
Local dispatch · specialized officers · same SLA
Retail · Blount County→
Retail
in Blount County
in Blount County
Local dispatch · specialized officers · same SLA
Retail · Washington County→
Retail
in Washington County
in Washington County
Local dispatch · specialized officers · same SLA
Retail · Bradley County→
Retail
in Bradley County
in Bradley County
Local dispatch · specialized officers · same SLA
Retail · Maury County→
Retail
in Maury County
in Maury County
Local dispatch · specialized officers · same SLA
Retail · Madison County→
Retail
in Madison County
in Madison County
Local dispatch · specialized officers · same SLA
Retail · Sevier County→
Retail
in Sevier County
in Sevier County
Local dispatch · specialized officers · same SLA
Retail · Putnam County→
Retail
in Putnam County
in Putnam County
Local dispatch · specialized officers · same SLA
Retail · Anderson County→
Retail
in Anderson County
in Anderson County
Local dispatch · specialized officers · same SLA
Retail · Robertson County→
Retail
in Robertson County
in Robertson County
Local dispatch · specialized officers · same SLA
Retail · Greene County→
Retail
in Greene County
in Greene County
Local dispatch · specialized officers · same SLA
Retail · Hinds County→
Retail
in Hinds County
in Hinds County
Local dispatch · specialized officers · same SLA
Retail · Harrison County→
Retail
in Harrison County
in Harrison County
Local dispatch · specialized officers · same SLA
Retail · DeSoto County→
Retail
in DeSoto County
in DeSoto County
Local dispatch · specialized officers · same SLA
Retail · Rankin County→
Retail
in Rankin County
in Rankin County
Local dispatch · specialized officers · same SLA
Retail · Jackson County→
Retail
in Jackson County
in Jackson County
Local dispatch · specialized officers · same SLA
Retail · Madison County→
Retail
in Madison County
in Madison County
Local dispatch · specialized officers · same SLA
Retail · Lee County→
Retail
in Lee County
in Lee County
Local dispatch · specialized officers · same SLA
Retail · Forrest County→
Retail
in Forrest County
in Forrest County
Local dispatch · specialized officers · same SLA
Retail · Lauderdale County→
Retail
in Lauderdale County
in Lauderdale County
Local dispatch · specialized officers · same SLA
Retail · Jones County→
Retail
in Jones County
in Jones County
Local dispatch · specialized officers · same SLA
Retail · Lamar County→
Retail
in Lamar County
in Lamar County
Local dispatch · specialized officers · same SLA
Retail · Lowndes County→
Retail
in Lowndes County
in Lowndes County
Local dispatch · specialized officers · same SLA
Retail · Pearl River County→
Retail
in Pearl River County
in Pearl River County
Local dispatch · specialized officers · same SLA
Retail · Lafayette County→
Retail
in Lafayette County
in Lafayette County
Local dispatch · specialized officers · same SLA