Organized retail crime (ORC)
Crews hitting multiple stores in one corridor in under 12 minutes. Requires officer coordination across tenants, not single-site coverage.
Retail & Shopping Centers · Sevier County
Loss prevention
without
the scare-off.
From big-box anchors to neighbourhood centres. Officers trained to deter theft, de-escalate conflict, and be the face customers feel safe around — not a barrier between them and your door. Sevier County clients served from our Memphis dispatch centre with fast median response.
180+
Retail posts statewide
anchored + standalone
42%
Shrinkage reduction
median · first 6 mo
2.4
Avg. incidents/mo
after 90 days on post
4.7/5
Client retention score
annual survey
01 / The Real Problem
What actually
goes wrong in Sevier County.
Every sector has its own failure modes — the incidents that repeat, the complaints that show up on every RFP. Here’s what we’ve learned watching retail sites in Sevier County since 1998.
Parking lot incidents
Lot assaults, vehicle break-ins, and vendor disputes after dark. Uniformed mobile patrol prevents 70% before they happen.
De-escalation vs. confrontation
Wrong officer turns a shoplift into a lawsuit. Our officers train on verbal de-escalation monthly and body-cam every interaction.
Loitering & nuisance
Ongoing loitering hurts foot traffic. Professional trespass handling with PD liaison keeps entryways clear without drama.
02 / What We Deploy
Six retail-specific
disciplines.
Generic guard companies offer the same six SKUs to every sector. We deploy retail-tuned services with training, SOPs, and post-orders built for the environment.
R·01
Uniformed floor officers
Visible presence at entryways, electronics, and high-shrink aisles. Body-cam equipped, customer-service trained.
R·02
Plain-clothes LP specialists
ORC-focused officers working alongside uniformed staff. Case-building for prosecutable apprehensions only.
R·03
Parking & perimeter patrol
Marked vehicle patrol of parking decks and lots, with randomized passes during peak and closing hours.
R·04
Closing & escort
Staff escort from store to vehicle, cash-room coverage during nightly close, alarm set verification.
R·05
Event & seasonal surge
Black Friday, holiday corridor, and grand-opening staffing with 72-hour scale-up capability.
R·06
Tenant-council coordination
For shopping centres: shared-cost officer programs with incident-data sharing across participating tenants.
03 / Compliance & Credentials
Paperwork that
passes audit.
Your contracts, certifications, and compliance obligations become ours. Here are the industry-specific credentials every retail officer carries before first shift.
LPC
Loss Prevention Certified
All retail officers complete Loss Prevention Foundation LPQualified coursework within 60 days of assignment.
CIT
Crisis Intervention Training
40-hour CIT for mental-health de-escalation — critical in big-box and mall environments.
ADA
ADA-aware interactions
Officers trained on disability-rights law, service-animal protocols, and accessible-interaction standards.
Body-cam
Body-cam policy & retention
Every officer interaction on the sales floor is recorded, retained 90 days, available to counsel within 24 hours of request.
04 / From the Log
Real incidents.
Real responses.
Redacted entries from the retail incident log. Site names, client names, and personal details removed. Times and outcomes are real.
14:02Incident · 01
Big-box anchor, east Memphis
ORC crew of 4 enters via garden centre, heads to electronics. Plain-clothes LP officer radios uniform at exit. Crew detained without pursuit, merchandise recovered, PD arrives 6 minutes later. No confrontation.
20:41Incident · 02
Neighbourhood centre, Cordova
Disturbance in parking lot between two tenants' customers. Mobile patrol officer arrives in 4 minutes, separates parties, takes statements, files incident report. No escalation, no PD call, no lawsuit.
22:18Incident · 03
Grocery anchor, Midtown
Subject returns after prior ban. Officer recognises from BOLO photo, calls PD, maintains visual without approach. Arrest made for criminal trespass before subject enters store.
05 / Frequently Asked
Retail questions,
answered.
The questions we’re asked most on retail RFPs, site walks, and scope-of-work calls — answered directly.
Q · 01Do your officers apprehend shoplifters?
Our policy is case-building, not apprehension. We build documented cases that prosecute successfully, rather than physical encounters that create liability for everyone. Exceptions for in-progress felonies only.
Q · 02Can you coordinate across multiple tenants in one centre?
Yes. Our shopping-centre programs operate a shared officer pool with a single incident-log system accessible to all participating tenants, typically funded via CAM allocation.
Q · 03Do you work during corridor-wide ORC events?
Yes. When a known crew is active in Memphis or Shelby County, we run surge coverage across all our retail posts with real-time BOLO distribution via officer radios.
06 / More in Sevier County
Other sectors
we cover in Sevier County.
Same officers, same dispatch, different post orders. Below: the other industry programs active in Sevier County — plus the full Sevier County location page for the general service-area overview.