Vehicle break-ins & package theft
Evening and overnight patrol stops the opportunistic crime that drives lease cancellations.
Multifamily & Apartments · Chattanooga
Courtesy officers
residents
actually recognise.
Apartment communities don't need guards — they need officers who know the residents, the vendors, and the rhythm of the property. Consistent coverage, same faces, real accountability. Chattanooga clients served from our Memphis dispatch centre with fast median response.
52
Communities covered
TN · metros + suburbs
31%
Call-volume reduction
after 6 mo courtesy
18 mo
Avg. officer tenure
on assigned property
4.8/5
Resident-survey score
annual community poll
01 / The Real Problem
What actually
goes wrong in Chattanooga.
Every sector has its own failure modes — the incidents that repeat, the complaints that show up on every RFP. Here’s what we’ve learned watching multifamily sites in Chattanooga since 1998.
Unauthorized guests & trespass
Ex-partners, off-lease occupants, and squatters. Courtesy officer recognition and trespass enforcement stop it.
Noise & courtesy disputes
A 2 a.m. knock from a uniformed officer resolves what a 2 a.m. text from the leasing office never will.
Leasing-office safety
Evicted residents returning to the leasing office. Scheduled officer presence during high-risk days prevents confrontation.
02 / What We Deploy
Six multifamily-specific
disciplines.
Generic guard companies offer the same six SKUs to every sector. We deploy multifamily-tuned services with training, SOPs, and post-orders built for the environment.
M·01
Courtesy patrol (dedicated)
Same-officer evening patrol of your property — walking common areas, checking pool/gym/amenity, logging incidents on property.
M·02
Courtesy patrol (shared route)
Cost-shared officer covering 4–6 nearby properties per shift. Ideal for smaller communities under 150 units.
M·03
Overnight stationed officer
On-property officer from 6 p.m. to 6 a.m. for larger communities or properties with repeat incident history.
M·04
Eviction & courtesy support
Officer presence at high-risk lease terminations, eviction days, and restraining-order enforcement events.
M·05
Package & amenity security
Package-room access control, pool-hours enforcement, and amenity-area monitoring with resident liaison.
M·06
Lease-up & model-home coverage
Officer presence during construction lease-up phases, model-home open hours, and new-community vulnerability windows.
03 / Compliance & Credentials
Paperwork that
passes audit.
Your contracts, certifications, and compliance obligations become ours. Here are the industry-specific credentials every multifamily officer carries before first shift.
FHA
Fair Housing Act trained
Officers complete Fair Housing Act awareness training — critical for interactions at a community where tenancy law applies.
CPTED
CPTED consultation
Crime Prevention Through Environmental Design assessments free for every new multifamily contract — lighting, landscaping, sight-lines.
NAA
NAA best-practices
Post orders align with National Apartment Association operational standards for resident relations and incident reporting.
ESA
ESA/service-animal aware
Officers trained on emotional-support and service-animal distinctions under Fair Housing and ADA.
04 / From the Log
Real incidents.
Real responses.
Redacted entries from the multifamily incident log. Site names, client names, and personal details removed. Times and outcomes are real.
23:41Incident · 01
Midtown garden community
Resident reports male yelling outside unit 3B. Officer on-property in 2 minutes. Domestic dispute involving unlisted guest. Officer separates parties, contacts PD for standby, documents for property manager.
06:14Incident · 02
East Memphis mid-rise
Mail-room door forced overnight. Courtesy patrol noted at 3:47 a.m., photographed, notified PM by 6 a.m. email with incident number. PD report filed same morning. Insurance claim pre-documented.
18:22Incident · 03
Suburban community, Cordova
High-risk eviction scheduled. Officer on-property from 1 p.m. through move-out completion. Displaced tenant attempts re-entry at 6 p.m., officer enforces trespass, PD arrives for backup. Lease terminated cleanly.
05 / Frequently Asked
Multifamily questions,
answered.
The questions we’re asked most on multifamily RFPs, site walks, and scope-of-work calls — answered directly.
Q · 01Do residents see the same officer every night?
Yes. Our courtesy-patrol model assigns a primary officer to your property with a named secondary. Average tenure on a multifamily assignment is 18 months — residents come to know the officer by name.
Q · 02Will you enforce pool hours and amenity rules?
Yes — to the extent property rules are documented. We enforce written community rules, document the interaction, and escalate to property management for lease-level consequences.
Q · 03Do you work with our property management software?
Yes. Incident logs export to PDF or CSV and deliver to your PM platform (Yardi, RealPage, Entrata, ResMan) via email on your preferred schedule.
06 / More in Chattanooga
Other sectors
we cover in Chattanooga.
Same officers, same dispatch, different post orders. Below: the other industry programs active in Chattanooga — plus the full Chattanooga location page for the general service-area overview.