Vehicle break-ins & package theft
Evening and overnight patrol stops the opportunistic crime that drives lease cancellations.
Multifamily & Apartments
Courtesy officers
residents
actually recognise.
Apartment communities don't need guards — they need officers who know the residents, the vendors, and the rhythm of the property. Consistent coverage, same faces, real accountability.
52
Communities covered
TN · metros + suburbs
31%
Call-volume reduction
after 6 mo courtesy
18 mo
Avg. officer tenure
on assigned property
4.8/5
Resident-survey score
annual community poll
01 / The Real Problem
What actually
goes wrong.
Every sector has its own failure modes — the incidents that repeat, the complaints that show up on every RFP. Here’s what we’ve learned watching multifamily sites across Tennessee since 1998.
Unauthorized guests & trespass
Ex-partners, off-lease occupants, and squatters. Courtesy officer recognition and trespass enforcement stop it.
Noise & courtesy disputes
A 2 a.m. knock from a uniformed officer resolves what a 2 a.m. text from the leasing office never will.
Leasing-office safety
Evicted residents returning to the leasing office. Scheduled officer presence during high-risk days prevents confrontation.
02 / What We Deploy
Six multifamily-specific
disciplines.
Generic guard companies offer the same six SKUs to every sector. We deploy multifamily-tuned services with training, SOPs, and post-orders built for the environment.
M·01
Courtesy patrol (dedicated)
Same-officer evening patrol of your property — walking common areas, checking pool/gym/amenity, logging incidents on property.
M·02
Courtesy patrol (shared route)
Cost-shared officer covering 4–6 nearby properties per shift. Ideal for smaller communities under 150 units.
M·03
Overnight stationed officer
On-property officer from 6 p.m. to 6 a.m. for larger communities or properties with repeat incident history.
M·04
Eviction & courtesy support
Officer presence at high-risk lease terminations, eviction days, and restraining-order enforcement events.
M·05
Package & amenity security
Package-room access control, pool-hours enforcement, and amenity-area monitoring with resident liaison.
M·06
Lease-up & model-home coverage
Officer presence during construction lease-up phases, model-home open hours, and new-community vulnerability windows.
03 / Compliance & Credentials
Paperwork that
passes audit.
Your contracts, certifications, and compliance obligations become ours. Here are the industry-specific credentials every multifamily officer carries before first shift.
FHA
Fair Housing Act trained
Officers complete Fair Housing Act awareness training — critical for interactions at a community where tenancy law applies.
CPTED
CPTED consultation
Crime Prevention Through Environmental Design assessments free for every new multifamily contract — lighting, landscaping, sight-lines.
NAA
NAA best-practices
Post orders align with National Apartment Association operational standards for resident relations and incident reporting.
ESA
ESA/service-animal aware
Officers trained on emotional-support and service-animal distinctions under Fair Housing and ADA.
04 / From the Log
Real incidents.
Real responses.
Redacted entries from the multifamily incident log. Site names, client names, and personal details removed. Times and outcomes are real.
23:41Incident · 01
Midtown garden community
Resident reports male yelling outside unit 3B. Officer on-property in 2 minutes. Domestic dispute involving unlisted guest. Officer separates parties, contacts PD for standby, documents for property manager.
06:14Incident · 02
East Memphis mid-rise
Mail-room door forced overnight. Courtesy patrol noted at 3:47 a.m., photographed, notified PM by 6 a.m. email with incident number. PD report filed same morning. Insurance claim pre-documented.
18:22Incident · 03
Suburban community, Cordova
High-risk eviction scheduled. Officer on-property from 1 p.m. through move-out completion. Displaced tenant attempts re-entry at 6 p.m., officer enforces trespass, PD arrives for backup. Lease terminated cleanly.
05 / Frequently Asked
Multifamily questions,
answered.
The questions we’re asked most on multifamily RFPs, site walks, and scope-of-work calls — answered directly.
Q · 01Do residents see the same officer every night?
Yes. Our courtesy-patrol model assigns a primary officer to your property with a named secondary. Average tenure on a multifamily assignment is 18 months — residents come to know the officer by name.
Q · 02Will you enforce pool hours and amenity rules?
Yes — to the extent property rules are documented. We enforce written community rules, document the interaction, and escalate to property management for lease-level consequences.
Q · 03Do you work with our property management software?
Yes. Incident logs export to PDF or CSV and deliver to your PM platform (Yardi, RealPage, Entrata, ResMan) via email on your preferred schedule.
06 / Where We Serve
Multifamily security,
by city.
Dedicated multifamily coverage across Tennessee. Each location combines the discipline you’re reading about here with local officers who know the area.
Multifamily · Nashville→
Multifamily
in Nashville
in Nashville
Local dispatch · specialized officers · same SLA
Multifamily · Memphis→
Multifamily
in Memphis
in Memphis
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Multifamily · Knoxville→
Multifamily
in Knoxville
in Knoxville
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Multifamily · Chattanooga→
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in Chattanooga
in Chattanooga
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Multifamily · Clarksville→
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in Clarksville
in Clarksville
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Multifamily · Murfreesboro→
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in Murfreesboro
in Murfreesboro
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Multifamily · Franklin→
Multifamily
in Franklin
in Franklin
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Multifamily · Johnson City→
Multifamily
in Johnson City
in Johnson City
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Multifamily · Jackson→
Multifamily
in Jackson
in Jackson
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Multifamily · Hendersonville→
Multifamily
in Hendersonville
in Hendersonville
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Multifamily · Bartlett→
Multifamily
in Bartlett
in Bartlett
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Multifamily · Kingsport→
Multifamily
in Kingsport
in Kingsport
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Multifamily · Smyrna→
Multifamily
in Smyrna
in Smyrna
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Multifamily · Collierville→
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in Collierville
in Collierville
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Multifamily · Spring Hill→
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in Spring Hill
in Spring Hill
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Multifamily · Spring Hill→
Multifamily
in Spring Hill
in Spring Hill
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Multifamily · Cleveland→
Multifamily
in Cleveland
in Cleveland
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Multifamily · Brentwood→
Multifamily
in Brentwood
in Brentwood
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Multifamily · Gallatin→
Multifamily
in Gallatin
in Gallatin
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Multifamily · Columbia→
Multifamily
in Columbia
in Columbia
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Multifamily · Germantown→
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in Germantown
in Germantown
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Multifamily · Jackson→
Multifamily
in Jackson
in Jackson
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Multifamily · Gulfport→
Multifamily
in Gulfport
in Gulfport
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Multifamily · Southaven→
Multifamily
in Southaven
in Southaven
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Multifamily · Biloxi→
Multifamily
in Biloxi
in Biloxi
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Multifamily · Hattiesburg→
Multifamily
in Hattiesburg
in Hattiesburg
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Multifamily · Olive Branch→
Multifamily
in Olive Branch
in Olive Branch
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Multifamily · Tupelo→
Multifamily
in Tupelo
in Tupelo
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Multifamily · Meridian→
Multifamily
in Meridian
in Meridian
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Multifamily · Greenville→
Multifamily
in Greenville
in Greenville
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Multifamily · Madison→
Multifamily
in Madison
in Madison
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Multifamily · Oxford→
Multifamily
in Oxford
in Oxford
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Multifamily · Clinton→
Multifamily
in Clinton
in Clinton
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Multifamily · Horn Lake→
Multifamily
in Horn Lake
in Horn Lake
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Multifamily · Pearl→
Multifamily
in Pearl
in Pearl
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Multifamily · Starkville→
Multifamily
in Starkville
in Starkville
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Multifamily · Brandon→
Multifamily
in Brandon
in Brandon
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Multifamily · Ridgeland→
Multifamily
in Ridgeland
in Ridgeland
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Multifamily · Columbus→
Multifamily
in Columbus
in Columbus
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Multifamily · Shelby County→
Multifamily
in Shelby County
in Shelby County
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Multifamily · Davidson County→
Multifamily
in Davidson County
in Davidson County
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Multifamily · Knox County→
Multifamily
in Knox County
in Knox County
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Multifamily · Hamilton County→
Multifamily
in Hamilton County
in Hamilton County
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Multifamily · Rutherford County→
Multifamily
in Rutherford County
in Rutherford County
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Multifamily · Williamson County→
Multifamily
in Williamson County
in Williamson County
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Multifamily · Montgomery County→
Multifamily
in Montgomery County
in Montgomery County
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Multifamily · Sumner County→
Multifamily
in Sumner County
in Sumner County
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Multifamily · Sullivan County→
Multifamily
in Sullivan County
in Sullivan County
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Multifamily · Wilson County→
Multifamily
in Wilson County
in Wilson County
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Multifamily · Blount County→
Multifamily
in Blount County
in Blount County
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Multifamily · Washington County→
Multifamily
in Washington County
in Washington County
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Multifamily · Bradley County→
Multifamily
in Bradley County
in Bradley County
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Multifamily · Maury County→
Multifamily
in Maury County
in Maury County
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Multifamily · Madison County→
Multifamily
in Madison County
in Madison County
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Multifamily · Sevier County→
Multifamily
in Sevier County
in Sevier County
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Multifamily · Putnam County→
Multifamily
in Putnam County
in Putnam County
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Multifamily · Anderson County→
Multifamily
in Anderson County
in Anderson County
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Multifamily · Robertson County→
Multifamily
in Robertson County
in Robertson County
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Multifamily · Greene County→
Multifamily
in Greene County
in Greene County
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Multifamily · Hinds County→
Multifamily
in Hinds County
in Hinds County
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Multifamily · Harrison County→
Multifamily
in Harrison County
in Harrison County
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Multifamily · DeSoto County→
Multifamily
in DeSoto County
in DeSoto County
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Multifamily · Rankin County→
Multifamily
in Rankin County
in Rankin County
Local dispatch · specialized officers · same SLA
Multifamily · Jackson County→
Multifamily
in Jackson County
in Jackson County
Local dispatch · specialized officers · same SLA
Multifamily · Madison County→
Multifamily
in Madison County
in Madison County
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Multifamily · Lee County→
Multifamily
in Lee County
in Lee County
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Multifamily · Forrest County→
Multifamily
in Forrest County
in Forrest County
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Multifamily · Lauderdale County→
Multifamily
in Lauderdale County
in Lauderdale County
Local dispatch · specialized officers · same SLA
Multifamily · Jones County→
Multifamily
in Jones County
in Jones County
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Multifamily · Lamar County→
Multifamily
in Lamar County
in Lamar County
Local dispatch · specialized officers · same SLA
Multifamily · Lowndes County→
Multifamily
in Lowndes County
in Lowndes County
Local dispatch · specialized officers · same SLA
Multifamily · Pearl River County→
Multifamily
in Pearl River County
in Pearl River County
Local dispatch · specialized officers · same SLA
Multifamily · Lafayette County→
Multifamily
in Lafayette County
in Lafayette County
Local dispatch · specialized officers · same SLA