We build dedicated patrol programs for HOAs, gated communities, and neighborhood associations across Tennessee and Mississippi. Randomized cadence, a named officer your residents recognize, a documented incident log, and a monthly report your board can put in front of the assessment-paying members.
A residential program is a general deterrent — but it has to solve real, named problems to justify the assessment. The four below show up on virtually every HOA board agenda in Germantown, Collierville, and Brentwood. Our program is built around them.
Unfamiliar vehicles cruising after 11 PM. Door-to-door solicitors at dinner. Package-delivery pretexts on holiday weekends. Officers log every non-resident interaction with time, plate, description, and outcome — and residents get a posted-notice deterrent effect the second week after a program starts.
Porch theft is the single most-common HOA complaint we see, and it's concentrated between 1 PM and 7 PM weekdays. Randomized daylight passes on porch-theft-prone streets cut reported incidents by roughly 60% inside 90 days — we pull the exact before/after from the community’s own report data for your quarterly board packet.
The unmarked van parked on the cul-de-sac. The car with out-of-state plates idling three nights running. Officers photograph, log, run plate through the dispatch portal, and — where justified — approach. Every log entry goes to the resident portal and the monthly HOA board report.
Airbnb bachelor parties. Teen gatherings when parents are out of town. Pool-after-hours violations. Our officers document noise, vehicle count, violation start-time, and end-time — the board uses the log for its own enforcement path through the association attorney. We document; we don’t adjudicate.
New residential programs stand up in roughly fourteen business days from signed contract to first patrol. The sequence below is the same whether the account is a sixty-home cul-de-sac or an eight-hundred-door gated community — we scale the officers, not the process.
Ninety-minute session with the board’s security committee, CAM manager, and — where it exists — the outgoing vendor. We pull the last six months of incident logs, governing-document excerpts, and map the community’s actual call-volume pattern before we quote.
One named primary officer, one named secondary, one regional float — all W-2, all TN or MS licensed. The board meets the primary before the program launches. Residents see the same three faces instead of a rotation of strangers in marked vehicles.
Every resident gets access to a white-labeled ByDuty resident app — submit a concern, review the last 30 days of patrol activity on their street, see recent incident summaries, and request a welfare check on a neighbor’s home during travel. The portal is optional for residents, never mandatory.
Every incident is triaged on a four-tier ladder — log, notify board, notify law enforcement, stand-fast on-scene. The board sets the escalation threshold for each tier in the intake document; the officer and dispatch follow it to the letter. No ad-hoc judgement calls on what gets escalated.
A bound, exhibit-ready report goes to the board president and CAM manager on the 5th of each month — total patrol hours, randomization heatmap, every logged incident with photos, STR activity, and a trend commentary written by the account supervisor. Ready to drop into a board packet without editing.
The account supervisor attends one board meeting per quarter, walks the community’s incident trends, takes scope-adjustment requests from the board, and brings a written recommendation for the next quarter. We earn the renewal four times a year, not once.
HOA security is a governance question before it’s a security question. Below is how we structure the contract, the insurance, the indemnity, and the day-to-day relationship so the board can defend the decision to residents — and sleep at night when an incident happens.
Twelve-month term, signed by the HOA president on association letterhead, with a thirty-day exit after month six at the board’s sole discretion. Invoicing is monthly in arrears, payable to Shield of Steel LLC, and the full line-item detail breaks down to per-door cost for any resident who wants to see it. No auto-renewal without board resolution.
We do not require the HOA to pay a surcharge for short-notice scope changes inside the 12-month window — pull back to three passes per night after a quiet quarter, add a second vehicle for a festival weekend, we re-ratio within the contract.
The HOA is named as additional insured on our $5M GL general liability policy for the duration of the contract, with a current certificate of insurance delivered on contract signing and refreshed every policy year. Our E&O policy carries an additional $2M tower. The HOA indemnifies us for board-directed actions; we indemnify the HOA for officer conduct. Standard commercial terms, no surprises.
The account supervisor attends one regular board meeting per quarter at no additional charge. Additional meeting attendance — annual meeting, emergency session, resident open forum — is billed at $185/hr with a one-hour minimum, or bundled into the quarterly cost at contract signing if the board expects ongoing involvement.
The eight questions that come up every time we sit down with an HOA board or property-management company for the first time. Answered directly, with real specifics — not marketing copy.
An account supervisor will walk your neighborhood with the board’s security committee, review the last six months of incident reports, attend one board meeting, and deliver a written program recommendation inside fourteen business days. No retainer, no pitch, no obligation — just the document you can put in front of your residents.
